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Medrio Concierge Services: Support Whenever You Need It

Solution Sheet

What if you could receive high-touch, white-glove eClinical support at no additional cost to you? With Medrio, now you can.

By Your Side from Start to Finish

With so much riding on the outcome of your studies, you need reliable eClinical support behind you. That’s why every Medrio customer is equipped with access to a responsive support system, a self-service repository of eLearning resources, and access to a thriving community that provides ample resources at your fingertips. Our full-service global support team is always on-hand with the answers and tools you need to build and execute a successful clinical trial. We do this because we truly believe your success is our success.

We Don't Just Talk the Talk, See How Our Numbers Stack Up:

0%

Customer Satisfaction

0%

Ticket Resolution in Under 3 Days

0%

Total Support Tickets Closed Daily

0%

Requests Addressed in Under 10 Minutes

98%

Customer Satisfaction

93%

Ticket Resolution in Under 3 Days

70%

Total Support Tickets Closed Daily

91%

Requests Addressed in Under 10 Minutes

When You Call, Medrio Answers 

When you call our support team, you will be greeted by the voice of a knowledgeable Medrio employee—not an agency or message system. Medrio support staff are located globally so you can get the support you need at any hour of the day, regardless of your geography or time zone.

What Full-Service Responsive Support Looks Like:

  • 24/7 Support—Your support needs shouldn’t be beholden to the business hours of a team based halfway around the world. Medrio’s global support team is available day or night, no matter where you are. 
  • Knowledgeable Experts—Unlike other support services that rely on call centers or message bots, our support team is made up of knowledgeable Medrio staff that know your studies and understand your needs. 
  • Fast—We know your study timelines are important. That’s why it takes less than one business day on average for Medrio to resolve and close a support case.

Proactive Training at Your Fingertips

Our intuitive solutions were designed to put you in the driver’s seat. But, we know that it takes more than quality technology to build a successful study model. Every Medrio customer is provided access to a host of resources allowing them to meet their support needs quickly and on their own terms. Whether you need hands-on support or tools to handle your issues autonomously, we have ample resources to keep your studies running smoothly. 

What Medrio’s eLearning Looks Like:

  • Comprehensive—Medrio customers gain access to our extensive course catalog featuring media-rich eLearning modules that cover core configurations and transform you into a Medrio expert in less than 6 weeks. 
  • Self-Paced—All of our eLearning courses are designed as self-paced to let you access the material at your own convenience.

Our Course Catalog Includes:

  • Medrio Fundamentals for System Builders
  • Medrio Site Training
  • Medrio CRA: Source Verification, Query Management, and Reporting
  • Lab Management
  • Dictionary Coding
  • Data Management
  • And many more! 

It doesn’t matter if it’s a weekday or a weekend – there’s always somebody who can offer support and answer your questions. I haven’t seen this kind of support with any other company.

Ram Sridharan, Managing Director, TCell Services

Connect With Our Community 

When you choose Medrio, you become a member of our trusted community. As part of that community, you’ll gain access to additional resources and training from our team, as well as the rest of the customer community. Connect with like-minded professionals through user groups and discussion forums, or access articles and webinars straight from our product experts.

Why People Love Our Medrio Customer Community: 

  • Collaborative—You never know who might be solving the same problem as you. Our user groups and discussion forums allow fellow professionals to share ideas and experiences that can benefit the entire community. 
  • Accessible—Gain access to a library of resources directly from our product experts that contain FAQs and best practices you can reference anytime, anywhere.  
  • Real-Time Updates—Stay up-to-date on upcoming releases, new products and services, training videos, reference guides, and anything else you might need to prepare your team ahead of updates.