With so much riding on the outcome of your studies, you need reliable eClinical support behind you. That’s why every Medrio customer is equipped with access to a responsive support system, a self-service repository of eLearning resources, and access to a thriving community that provides ample resources at your fingertips. Our full-service global support team is always on-hand with the answers and tools you need to build and execute a successful clinical trial. We do this because we truly believe your success is our success.
When you call our support team, you will be greeted by the voice of a knowledgeable Medrio employee—not an agency or message system. Medrio support staff are located globally so you can get the support you need at any hour of the day, regardless of your geography or time zone.
Our intuitive solutions were designed to put you in the driver’s seat. But, we know that it takes more than quality technology to build a successful study model. Every Medrio customer is provided access to a host of resources allowing them to meet their support needs quickly and on their own terms. Whether you need hands-on support or tools to handle your issues autonomously, we have ample resources to keep your studies running smoothly.
It doesn’t matter if it’s a weekday or a weekend – there’s always somebody who can offer support and answer your questions. I haven’t seen this kind of support with any other company.
When you choose Medrio, you become a member of our trusted community. As part of that community, you’ll gain access to additional resources and training from our team, as well as the rest of the customer community. Connect with like-minded professionals through user groups and discussion forums, or access articles and webinars straight from our product experts.