Professional Services

Hector and his team are starting their first decentralized study using Medrio and need full onboarding support. They are using Medrio DDC, but don’t have any hardware. They also have a few 3rd party systems they want to connect with Medrio EDC and need to manage work through a custom report delivered every morning. So Hector’s team really needs Onboarding, eLearning, Implementation, Hardware, API, and custom reporting. That kitchen is going to fill up with cooks quickly! 

With Medrio, Hector can work with his dedicated Project Manager (PM) to coordinate these separate projects and act as an extension of his team. His PM works cross-functionally to secure the necessary hardware, create a module-specific onboarding for Hector’s team, manage the study-specific timeline, and help them resolve any issues they run into. After go-live, Hector’s PM checks in monthly on the off-chance something has come up. Hector is glad he had a go-to PM he could tap into throughout his study, not just when something breaks. Not only did his study reach FPI in 8 weeks (4 weeks ahead of schedule), the automatic DDC to EDC sync helped them decrease transcription errors, and their PM helped Hector’s team feel confident building their next study.

Whether you’re grappling with temporary resource limitations or want supplementary services to build out your suite of capabilities, we’ve got you covered. The science of clinical research is complex enough–let us simplify the foundation that your researchers are relying on.