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Concierge Services

Here When You Need Us

When You Call We Answer

When you call our number, you won’t hear umpteen prompts to press yet another button.  What you will hear is the voice of a human being, and that human will be a Medrio employee— not an agency, not a temp, not someone just working the phones and taking messages.  A knowledgeable Medrio employee is always ready to get you the support you need when you need it.

Support on Your Timeline

We know your time is valuable. So, in addition to 24/7 phone support, we offer comprehensive training and online learning courses to get you answers at a moment’s notice. Our full-service support will get your staff on board with the new system, get you ready to build your study, and achieve First Patient In (FPI) as quickly as possible.

Onboarding was smooth and easy, thanks to a series of helpful meetings and active followup from our Medrio Project Manager.

Clinical Data Manager, Sangamo Therapeutics

The customer service team is first rate. This is one of the few remaining companies where a real and qualified human answers the customer service phone or calls you back in very short order.

Clinical Data Analyst , Quidel

Training and onboarding were excellent. It was a really sensible process.

Managing Director , Resolutum Global

Medrio Support is TOP NOTCH! The support staff are knowledgeable and respond quickly and genuinely want to assist. I also appreciate the company's stance on taking customer feedback and requests and actively incorporating them into the product on a regular basis.

Manager, Database Management, Precision for Medicine, Oncology

Expert Insights

Let our experts guide you through solving your challenges. Gurus on our professional services and data science teams can assist you with licensing, translations, biostatistics, and everything in between. We deliver industry knowledge and Medrio product expertise to help you achieve your milestones faster and more efficiently.

The Value of Community

We value your input as much as we do your time.  That’s why we created an online community where you can share insights with your peers, as well as the Medrio team. Our Customer Community gives you access to release notes, best practice guides, and discussion groups. It even allows you to submit ideas for features directly with our team. Did you know that many of our product updates are the direct result of customer feedback?