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Medrio Delivers on Commitment to Customer Success

Medrio, a Software as a Service (SaaS) provider of cutting-edge eClinical tools for clinical trials, today announced a string of recent Customer Success milestones that emphasize and fortify the company’s customer-first approach to eClinical software. These milestones range from service enhancements initiated within the company to external recognition in the Customer Success field:

  • Medrio Community, an online resource that maximizes the user experience and helps Medrio tailor new features to meet customer needs, empowers customers to interact with one another, submit feature requests, and more.
  • Last month’s Medrio user conference, mSquared, brought together Medrio staff and customers for personalized, in-person training and product roadmap insight. The event is a chance for Medrio to exchange industry and product knowledge with users and learn more about their clinical trials.
  • Lauren Costella, VP of Customer Success at Medrio, was recently nominated as one of the top 100 Customer Success strategists by MindTouch, a leading provider of software used across a wide array of industries to enhance their customer support and success efforts.

Medrio’s Customer Success efforts have yielded concrete results in the Medrio customer experience, leading to a top-tier satisfaction rating among the company’s customer base. “Medrio’s relationship with us is exceptional,” says Rod McGlashing, Senior Director of Operations at DFS Pharma, a North Carolina-based CRO. “Their support staff follows up with us immediately. It’s a relationship first with Medrio.”

Medrio continues to set itself apart from other organizations in the eClinical space as a Customer Success leader. “Our customers are literally participating in life-saving and life-altering work, and we owe it to them to understand and invest in their needs,” said Ms. Costella. “We’ve made huge efforts in creating a wealth of knowledge, resources, and service streams, so our customers can stay on the fast track to success.”

About Medrio

Medrio is a leading healthcare technology company providing eClinical solutions including EDC, eSource, and ePRO for clinical research. Founded in 2005, the company’s cloud-based software platform and mobile suite of products deliver fast, flexible, and easy-to-use tools for the collection and management of clinical data and patient-reported outcome responses. Study sponsors and contract research organizations have used Medrio extensively across drug, device, diagnostic, and animal health trials. Medrio has extensive experience in all study phases and leads the market in early-phase trials. The company serves over 500 customers globally, with headquarters in San Francisco and offices in numerous domestic and international locations. For more information, please visit http://www.medrio.com.

About MindTouch

MindTouch is a SaaS company building self-service software that scales. Based in San Diego, MindTouch was named one of the 2017 Hot 100 best privately-held software companies by JMP Securities and is customer-obsessed with 43 million monthly users. MindTouch delivers a knowledge base that improves support agent productivity, increases ticket deflection, and fuels self-service support.