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FAQ

Frequently Asked Questions


What does Medrio Do?
Are there upfront, backend or upgrade costs?
How long does it take to put my study online and can I make changes later?
Does Medrio work with multiple sites at different geographic locations?
What types of customers and studies does Medrio support?
What kind of technical support does Medrio have?
What IT infrastructure is necessary to use Medrio?
Is Medrio secure and compliant with regulatory requirements?
How do I contact Medrio?

What does Medrio do?

Medrio provides web-based software that enables customers to design, configure and manage clinical research projects themselves (without hiring software programmers) via a web interface. This secure, cost-effective approach accelerates study startup, data management, study management and data analysis.
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Are there upfront, backend or upgrade costs?

No, no and no. You pay only a monthly subscription per study, with no startup fees and no commitment beyond the current month. We regularly upgrade the software without any cost or disruption in service.
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How long does it take to put a study online and can I make changes later?

Researchers can put studies online themselves or with the help of Medrio in as little as one day. Subsequent changes can be made at any time, all without reliance on software programmers or Medrio.
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Does Medrio work with multiple sites at different geographic locations?

Yes. Medrio is accessible to anyone with access to the web.
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What types of customers and studies does Medrio support?

Medrio's customers include sponsors (biopharmaceutical companies), CROs, academic research institutions, research networks, consultants and other research organizations. Medrio supports outcomes research, phase I-IV trials, registries, retrospective chart reviews, investigator initiated research and other clinical studies that value Medrio's unique capabilities.
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What kind of technical support does Medrio provide?

Medrio provides email support 24/5, and phone support during business hours.
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What IT infrastructure do I need to use Medrio?

There are no requirements other than access to the web.
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Is Medrio secure and compliant with regulatory requirements?

Yes. Medrio's servers are housed in secure, SSAE 16 certified data centers and we encrypt all data sent over the web. Our systems and operating procedures are compliant with regulatory and security requirements such as 21 CFR Part 11 and HIPAA.
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How do I contact Medrio?

Go to our contact page, email info@Medrio.com or call 877-763-3746. Your study can be online the same day you call.
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